Unlock the Benefits of Mystery Shopping: Why You Should Start Now

Why Mystery Shopping and Why You Need It

Mystery Shopping Services is crucial in any industry in UAE, Saudi Arabia and the GCC as a whole, which incorporates any interaction, between employees and customers. The Mystery Shopping exercise began in the 1940s as a way to measure employee professional integrity and adherence to set company processes, guidelines and standards.

Introduction: What is Mystery Shopping and How Does it Help Your Business?

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Understanding the Benefits of Using Mystery Shopping to Improve Customer Experience

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How to Choose the Right Mystery Shopping Program for Your Organization?

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How To Leverage Mystery Shopping Data To Make Better Business Decisions

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Why Automated Mystery Shopping Is The Future Of CX Measurement & Optimization

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Click : https://www.glasgowinsights.com/mystery-shopping/why-mystery-shopping/

The Mystery Shopping Solutions in UAE is based mostly on actual usage of the client services by mystery shoppers who note their observation on a pre-designed questionnaire form based on the observation of operations, procedures and the service delivery process.

Get in Touch : https://www.glasgowinsights.com/contact-us/

Mystery Shopping service is a great predictor of future Customer Satisfaction trends, as such by acquiring unbiased objective evaluation, this helps the industry player to be able to:

Identify opportunities for improving the level of performance
Identify best & worst practices
Identify defects & flaws
Quantify performance levels
Acquire detailed qualitative insight into the service delivery process
Ensure that services provided adhere to company & market standards
Reveal the actual customer experience

All this in the end helps the company in strategically:

Attracting new customers
Retaining current customers
Tracking performance over time
Measuring training efforts
Identify training need

And Tactically in:

Recognizing & rewarding valuable agents (incentives)
Monitoring agent’s compliance with procedures
Keeping agents alert at all times

About Us:

Glasgow Research & Consulting clients are Global Fortune 500 companies, regional conglomerates and entrepreneurial ventures. The ability to anticipate competitors’ moves and analyze markets is key to winning in the Middle East & Africa region. Our biggest pride comes from helping international companies to be successful in emerging markets.

Contact Us

Office No 6, Unit 402, Level 4,

Crystal Tower, Business Bay, PO Box 445190

Dubai, United Arab Emirates

Mobile: +971 55 9744360 | Phone: +971 4 566 8869

Website : https://www.glasgowinsights.com