Helpdesk Outsourcing Market Eyeing Bigger Moves

Helpdesk outsourcing refers to the practice of hiring an external service provider to manage and operate the helpdesk services of a company or organization. The external service provider is responsible for handling and resolving customer queries, issues, and complaints through various communication channels such as email, phone, chat, or social media.

The Help Desk Outsourcing market size is estimated to increase by USD 12925 Million at a CAGR of 7.45% from 2023 to 2028. The report includes historic market data from 2017 to 2022E. Currently, market value is pegged at USD 23984.7 Million

Help Desk Outsourcing Market - Key Segment Analysis

The market share growth by the Outsourced Level 1 and Level 2 Support Services segment will be significant during the forecast period. The segment is driven by the Rise in Demand of Outsourcing by Small & Medium Enterpises

Help Desk Outsourcing Market - Competition Analysis

The global Help Desk Outsourcing market is seeing several joint ventures to intensify the capability of manufacturers and/or companies to establish geographic footprints to new territory. The vendors are accelerating M&A strategies to expand their geographical reach, which is shaping the market toward new growth cycle. The list of players that are profiled in the study are HCL Technologies (India), HP Enterprise Services (United States), IBM (United States), Wipro (India), Infosys Limited (India), Qcom Outsourcing Ltd. (United Kingdom), ABS Inc. (United States), ActivSupport (United States), Tata Consultancy Services Ltd. (India), CGS Inc. (United States), Accenture Plc. (Ireland), Adaptive AG (Poland), AlfaVox (Poland), Business Support Solution S.A. (Poland), Call Center Inter Galatica (CCIG) (Poland).

Help Desk Outsourcing Market - Geographical Outlook

Asia Pacific will provide maximum growth opportunities in Help Desk Outsourcing market. According to our research, the region will account for xx% of the global market growth during the forecast period. The market in Asia Pacific is driven by Rise in Demand of Outsourcing by Small & Medium Enterpises.