Every part of your e-commerce business is linked by order management, starting before the customer clicks the buy button. However, order management includes more than just tracking orders it also provides customer feedback via customer feedback tool, product selection, packing, and returns. While your business is still in its early stages, keeping up with demands is simple. Nevertheless, monitoring orders can become quite challenging in the current e-commerce world. Expanding into new areas and selling on numerous marketplaces while fulfilling orders from multiple warehouses is easy. Brands use order management systems more frequently to maintain order organisation and client satisfaction. Let's see about the essential characteristics of an order management system:

Inventory management

The availability of a product must be confirmed before a consumer puts in an order. Your inventory management system must work well with your order management system. The consumer must be aware of the inventory's readiness. Stock is sometimes kept in stores and other locations in contemporary ecommerce enterprises.

You must get this aspect right because managing inventory is one of the main problems that e-commerce companies face. When it comes to store management software features, you need to include inventory management. Overselling and overstocking are two issues that can become serious issues for your supply chain and profit margin, especially as your firm begins to grow.

Scalable systems

Retailers frequently choose OMSs based on their current requirements rather than considering the future. On the other hand, looking for an OMS that can expand with their company and adapt to changes in the sales cycle is advisable. The system will be better able to meet customer demands as they continue to rise in sophistication.

Fulfillment point integration

If a store has many fulfilment locations, fulfilment integration enables you to choose which site to use for the order based on where it is and whether the item is available. This interface enables the seller to maintain track of the process and see when the ordered item has been made available for fulfillment. As well as to receive a shipping confirmation if a store uses a dropshipping model or third-party services for order fulfilment. In order management software, it is essential to include a Stock Management feature.

Shipping services integration

The order still needs to be finished even after the item is sent out for shipping, and it appears that the merchant's task is done. Since both the customer and the seller are interested in how it goes, connection with shipping providers is essential. Since eCommerce businesses today frequently broaden the range of delivery options for the convenience of their customers and to save on shipping costs, your OMS software should offer as many shipping connectors as you can. Due to the potential for payment upon delivery, this feature will enable tracking and the processing of money collected by shipping providers.

Customer management

The standard of service can always be high, thus, business owners try to calm any concerns on the part of their clients and respond to any queries even before they are posed. Send a message to a customer and let them know their order has been received, processed, and shipped, along with details on each step. To free up customer support personnel to focus on handling specific requests, an order management system should be able to send related emails using particular triggers automatically.

Bottom line

Finally, the above details are about the essential characteristics of order management system. If you are seeking order management software, it is necessary to choose the one with the above-listed features.

5 Important Characteristics of Order Management System